Taking good care of your jewellery ensures its durability. For everyday diamond jewellery or all gold jewellery, it's recommended to gently clean them using a soft cloth to maintain their shine. For deeper cleaning, use lukewarm water with a touch of mild detergent and lightly brush with a soft toothbrush. It's best to avoid wearing your pieces during strenuous activities or exposing them to harsh chemicals to prevent potential damage. For more information, read our tips on keeping your jewellery scratch-free.

Absolutely! At Love & Co., we believe in creating pieces that resonate with your personal story. For all online purchases of engravable products, they must be brought to our store within two weeks of purchase for engraving. It's essential to note that products sent for engraving should have no visible signs of wear or use, which will be evaluated by our sales staff for eligibility.

Currently, we do not offer gift wrapping or special packaging for occasions. However, when you buy $500 worth of jewellery online, you'll receive a gift card that allows you to write a personal message to the recipient, adding a thoughtful touch to your gift. We recommend that you keep an eye out for special seasons like Christmas, when we may introduce exclusive packaging at our retail stores in Singapore to enhance your gifting experience. And with inspiration from our curated gift guide, you’re all sorted for your gifting needs.

If, for any reason, you're not entirely satisfied with your purchase, we offer a return and exchange policy. However, please note that we do not provide cash refunds. Instead, you can exchange the item for another product of equal or greater value. Additionally, for the item to be eligible for an exchange, it must be unused, undamaged, and in its original condition with all tags and original packaging intact.

For online jewellery purchases, we offer a range of convenient delivery options. Standard shipping is free of charge for orders above $100, and you can expect delivery within five to seven working days. For orders below $100, there is an additional cost of $5. If you need your jewellery sooner, we offer express shipping at an extra charge of $30, ensuring delivery within three working days. Alternatively, you can opt for an in-store collection at your preferred Love & Co. outlet, with the same lead time as standard shipping of five to seven working days.