FREQUENTLY ASKED

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GENERAL & OUR DIAMONDS
ORDER & DELIVERY
PRODUCT INFORMATION & SIZING
RETURNS & EXCHANGES
Payments & Promotions
Payments & Promotions

Payments & Promotions

What are your available payment options?
01
We offer credit card, Shopback, Grab and Atome payment options. All our payment options are on our checkout page. If you encounter any issues with regards to payment, please write in to us at info@love-and-co.com.
Do you provide buy now, pay later payment options?
02
Yes, we provide buy now, pay later payment options if you checkout with Shopback Paylater, Grab Paylater or Atome. You can simply select any of these 3 payment options at checkout.
Can I pay by instalments?
03
If you prefer to split your payment, we offer a few instalment options. To pay by instalments, choose from Shopback Paylater (3 months), Grab Paylater (4 months) or Atome (3 months) at the checkout page.

Instalment payment options are also available in our retail stores, namely Shopback Paylater (3 months), Grab Paylater (4 months) or Atome (3 months).
What if I have issues with Shopback/Grab/Atome?
04
If you are unable to make payment via the these payment platforms, this may be due to a number of reasons such as an outstanding payment, or exceeding your transaction limits.

For more help, kindly refer to relevant help centers:

Grab:
https://help.grab.com/passenger/en-sg/

Atome:
https://help.atome.sg/hc/en-gb/articles/

Shopback:
https://support.shopback.sg/hc/en-gb/articles/6146708109459-Understand-and-manage-PayLater-instalments

If you have a payment issue regarding the use of credit cards on our platform, reach out to us via Live Chat or email.
I am a first time online customer at Love & Co. Do I get any discount?
05
First off, thank you for your interest in Love & Co. Yes, for all first time online purchases, you can get a one time off 5% discount code with you subscribe to our newsletter via our pop up or our website footer.

Do note that the 5% discount code is only applicable with a minimum spend of $100 and only valid for 14 days.
I intend to purchase engagement ring and wedding bands from Love & Co. Do I get any discount?
06
Yes, you can get a $50 off when you purchase an engagement ring and wedding band from us online. The discount will be auto-applied at the checkout page.

In our retail stores, you can get $100 off when you purchase an engagement ring and a pair of wedding band from us. Simply enquire any of our store consultants to find out more.

Terms and conditions apply.
Does Love & Co. offer trade in?
07
Yes, Love & Co. offers trade in for selected Love & Co. diamond rings, with terms and conditions. Please head down to any of our stores islandwide with your original invoice to find out more.
If I refer my friend, do I get any discounts or benefits?
08
Spread the Love & Get Rewarded. Refer a friend to Love & Co. and be part of the referral program to enjoy special benefits for both you and your friend. Find out more about our referral program here

Have Questions?

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